Returns & refunds

Simple & transparent

Buying a used part should feel safe. Here's what happens if something isn't right when it arrives.

No guesswork

Clear & simple return guidelines.

Report the issue quickly, get an RMA before you send anything, and return within seven business days. Once we've inspected the part, you get a refund or a replacement.

Quick overview

The short version

Report issues within 48 hours of delivery.

Get an RMA number before sending anything back.

Return the part within 7 business days.

Full refund or replacement once approved.

Act fast

Speed matters here

Report any problem within 24–48 hours of receiving your part. Call 1-800-606-1107 as soon as you notice something wrong.

If a package arrives visibly damaged, refuse it at the door rather than accepting it from the shipper.

Step by step

Sending a part back

Contact our customer care team on 1-800-606-1107.

We issue you an RMA (Return Merchandise Authorization) number.

Return the part within 7 business days.

Provide a return tracking number.

Ship to the address given in your RMA instructions.

Resolution

Getting your money back

When your return arrives we inspect it. If approved, we process your refund or send a replacement. Refunds are issued in the original form of payment.

Return shipping costs are the customer’s responsibility, and the part must come back in its original condition.

Good to know

Worth reading first

Labor costs are not covered.

Modified or disassembled parts can't be returned.

All issues must be reported in writing, by email, mail, or fax.

Parts are uniquely identified by our markings.

Fees

When charges apply

Three situations may incur a 25% restocking fee plus shipping: refusing a package, cancelling an order, or failing to respond to the shipping company. Refusing delivery also carries two-way shipping costs.

Exclusions

What we can't take back

—Parts different from what we sent.

—Items returned without an RMA.

—Returns after 7 business days.

—Modified or tested parts.

Need help?

Not sure whether your part qualifies for a return? Call before you ship anything back.

Monday to Friday: 10:00 AM – 7:00 PM Eastern Time

1-800-606-1107