Shipping & delivery

From our door to yours

Smart shipping for premium parts — here's exactly how your order is verified, approved, and delivered.

How we ship

From our door to yours.

Every part is verified and photographed as it comes out of the vehicle, then sent to you for approval. Nothing ships until you've signed off, so there are no surprises when it arrives.

How it works

Our shipping process

We confirm the part is in stock and verify its condition.

Photos are taken as the part is removed from the vehicle.

We send you the pictures for review and wait for your approval.

Once approved, the part ships to your location and we keep you updated.

Timeline

Estimated time frames

7 work days

Verification

We confirm part availability and condition.

2 work days

Your review

You approve the photos we send.

5 work days

Shipping

We deliver to your address.

Within 2 days

Tracking info

Carrier details reach you by email.

Delivery times are estimates and may vary.

Quality check

Verified before it ships

Stock and condition confirmed before the part is pulled.

Photographed as the part is removed from the vehicle.

Pictures sent to you for review before anything leaves us.

Shipped only once you've given your approval.

Delivery

Delivery address requirements

Small items

Can be shipped to the billing address on your credit or debit card.

Engines, transmissions & large parts

Require a business or commercial address, a company name, and a contact person's full name, direct phone number, and email. You must authorise us to contact that person about delivery.

Good to know

Before your delivery arrives

Large items ship by freight and may need extra handling on arrival.

—A forklift may be needed. Arranging it, along with the associated costs and operator availability, is the customer's responsibility.

—Make sure someone is available to receive large items and that space is clear for the delivery.

—Examine the packaging immediately on arrival, before signing.

—Note any damage on the bill of lading and keep a copy for your records.

—Keep all packaging until your inspection is complete.

—Keep your phone handy so the carrier can reach you.

Need help?

Questions about shipment, tracking, or delivery requirements? Our team is ready to help.

Monday to Friday: 10:00 AM – 7:00 PM Eastern Time

1-800-606-1107