Warranty coverage

Quality comes standard

Every part we sell carries a warranty built to be simple and comprehensive. The full terms are set out below — nothing buried in fine print.

Our commitment

We stand behind the parts we sell.

Every eligible OEM used part is warranty-backed from purchase. If a covered part fails during its warranty period, contact our support team for the claim process. Coverage applies to the part itself; labor costs are excluded.

90 Days

Regular parts

Standard on all eligible OEM used parts from the purchase date.

60–90 Days

Engines & transmissions

Set by the age of the unit, confirmed at the time of purchase.

Parts Only

What the warranty applies to

Covers the component supplied. Labor is excluded on all items sold.

Before you buy

How the warranty works

Coverage overview

Covers damaged parts and items sent in error.

Coverage applies to the part only — labor costs are excluded.

We'll repair or replace a damaged part, or issue a full refund if none is available.

Engines & transmissions: 60–90 days, based on the age of the unit.

Regular parts: covered for 90 days from purchase.

Important information

Verify the part you need with an experienced mechanic before ordering.

Order cancellations may incur a 25% restocking fee plus deferred shipping.

Incorrectly ordered parts returned are subject to the same 25% fee.

What we guarantee

Where you're protected

Engines — rod knock, cracked blocks, and excessive smoking, for 90 days

Transmissions — correct function at purchase, all gears in good condition

Parts supplied damaged or sent in error

Replacement unit, or a full refund where none is available

Before installation

Getting it right first time

Confirm with a mechanic

Verify the part you need before ordering.

Inspect on arrival

Note any damage on the bill of lading and keep a copy.

Check reprogramming needs

Some modules require dealer software before fitting.

Use a qualified installer

Improper installation isn't covered.

Exclusions

What's not covered

—Labor costs on any item sold.

—Sensors and wiring harnesses.

—Carrier bearings and housings.

—U-joints, CV joints, and ball joints.

—Improper installation or misuse after purchase.

—Loss of income, rental fees, or other consequential damages.

Making a claim

Filing a claim

Submit all four required items: a diagnostic report, an installation report, video of the issue, and photos of the affected part.

Once the claim is verified, we ship a replacement or issue a refund.

All four documents are mandatory. Claims cannot be processed without them.

Something not working as it should?

Our team is available 10:00 AM – 7:00 PM Eastern Time, Monday through Friday.

Request a free quote 1-800-606-1107